01
How many days does a customer have to return an online order?
- 14 days
- 30 days (Correct answer)
- 60 days
- Returns not allowed
Why: Under Atlas's sample policy, online orders can be returned up to 30 days after delivery.
Use case
Customer service training: policies and answers always at hand
People at the counter or on the phone need deadlines, terms and standard answers by heart. The game keeps that information fresh, in one to two minute rounds between customers.
How many days does a customer have to return an online order?
1614 days
30 days
60 days
Returns not allowed
Score 625of 6½
The problem
Policies change, teams rotate and someone is always new. Checking the manual in the middle of a call is not an option.
When the answer is wrong, the customer notices, and the team loses confidence.
How the game helps
- Short questions on what changes. Deadlines, return terms, warranties and procedures, with an explanation after every answer.
- Customer situations. Everyday scenarios to train the first reaction, not just the rule.
- Team leaderboards. Stores, shifts or teams compare results, in a healthy competition with no grades.
- Product images. Questions and answers with images to recognise the right product.
Three sample questions
02
An angry customer calls about a late delivery. What is the first step?
- Listen and acknowledge the problem (Correct answer)
- Explain the delivery policy
- Transfer the call
- Offer a discount
Why: Acknowledging the problem calms the conversation and makes room to find a solution.
03
What does the customer need to exchange an item in store?
- Receipt or invoice (Correct answer)
- ID card
- Nothing
- Just the packaging
Why: The receipt or invoice proves the purchase and its date, which are needed for the exchange.