Use case

ITIL v5 certification prep: daily practice that sticks

For anyone preparing for ITIL v5, or another service management exam, the game turns studying into daily practice: six questions per round, an explanation after every answer and visible progress by topic.

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Illustrative example of an ITIL v5 certification prep question.

The problem

A certification exam means mastering many concepts, terms and practices. Rereading the manual feels like knowing, but it does not guarantee the answer will be there on exam day.

In a review of ten learning techniques, practice testing and distributed practice were the only ones rated as highly useful. That is exactly what the game does.

How the game helps

  • One level per syllabus topic. Progress is visible topic by topic, and earlier topics keep coming back.
  • Well-built multiple choice. Plausible wrong answers, checked against quality rules, and the correct answer with an explanation after every question.
  • Spaced repetition before the exam. Concepts that are slipping come back first, based on a memory model per person and per question.
  • A companion to the course. For trainers and training providers: results by level and the hardest questions for each class.

Three sample questions

01

Which ITIL v5 practice restores service as quickly as possible?

  • Problem management
  • Incident management (Correct answer)
  • Change enablement
  • Service level management

Why: Incident management restores the service; problem management looks for the cause.

02

What distinguishes a problem from an incident?

  • A problem is the cause of incidents (Correct answer)
  • A problem is more urgent
  • An incident is planned
  • There is no difference

Why: An incident is an interruption to a service; a problem is the cause, known or not, of one or more incidents.

03

What is a service level agreement for?

  • Defining the service and the expected level (Correct answer)
  • Logging incidents
  • Approving changes
  • Calculating costs

Why: A service level agreement documents the service and the expected levels agreed between provider and customer.

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